Have a look at the following frequently asked questions - your question may have already been answered. Can’t find what you’re looking for? Send us a message
I’ve just upgraded to Premium, but the tests are still locked.
Check if you’re signed in: can you see your name in the top right? If not, you’re signed out and need to sign back in. To sign back in, click here.
My card is declined when I try to purchase Premium.
Some US banks do not allow international transactions by default. Since G1.ca is headquartered in Ontario, Canada, your card may be declined because your bank considers us an “international merchant.” See instructions here.
I entered the wrong email address when I signed up for Premium. How can I change it?
In the top right corner of any page on the website, click on the Account button. Then select Profile. In your Profile, change the email address and save your changes.
I’ve just upgraded to Premium, but the tests are still locked.
Check if you’re signed in: can you see your name in the top right? If not, you’re signed out and need to sign back in. To sign back in, click here.
My card is declined when I try to purchase Premium.
Some US banks do not allow international transactions by default. Since G1.ca is headquartered in Ontario, Canada, your card may be declined because your bank considers us an “international merchant.” See instructions here.
I entered the wrong email address when I signed up for Premium. How can I change it?
In the top right corner of any page on the website, click on the Account button. Then select Profile. In your Profile, change the email address and save your changes.
I’ve just upgraded to Premium, but the tests are still locked.
Check if you’re signed in: can you see your name in the top right? If not, you’re signed out and need to sign back in. To sign back in, click here.
My card is declined when I try to purchase Premium.
Some US banks do not allow international transactions by default. Since G1.ca is headquartered in Ontario, Canada, your card may be declined because your bank considers us an “international merchant.” See instructions here.
I entered the wrong email address when I signed up for Premium. How can I change it?
In the top right corner of any page on the website, click on the Account button. Then select Profile. In your Profile, change the email address and save your changes.
Can I log in to the website if I upgrade to Premium inside the app?
Unfortunately, your app Premium subscription only covers the app platform where you purchase it. It does not cover the website, or if you purchase on iOS, it does not automatically cover Android, and vice versa. The website and app premium programs have different pricing and feature sets, and we keep those separate.
How do I cancel my Premium app subscription?
If you purchased a recurring subscription on your iOS device, open the app, and go to Settings > Premium > Manage subscription. Tap on the subscription listed, and then tap Cancel Subscription. If you made a purchase in our Android app, open the app and tap the profile icon in the top right. Then, tap Payments & Subscriptions. Select the subscription you want to cancel. Tap Cancel Subscription.
My tests are still locked after purchasing Premium.
Please check if you’re using the most recent version of the app. You may have an update available in the App Store or Google Play. Also, try to reload the app by removing it from memory first. If that doesn’t help, delete and reinstall the app, and restore the purchase.
G1.ca.org is a privately owned website that is not operated by any state government agency. If you have a question regarding your license, please contact your nearest motor vehicle authority.